Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro

I'm trying to login to re-download the file that I purchased and I'm getting this.

Notice
Reset password failed: This user is blocked. If this is an error, please contact an administrator.

I will send you an email to sort this out. Thanks!!

the problem is that you are
- trying to install the light version but you are currently using the Pro versio (of course the system does not allow that to not loose the features)
or
- trying to automatically update the Pro version, without setting the licence

please login on joomlack.fr and download the Pro version from your account or directly from this page
www.joomlack.fr/en/download-joomla-exten...2-mobile-menu-ck-pro

if you want you can also use Extensions Manager Ck to manage your licence key and allow the automatic update
www.joomlack.fr/en/documentation/miscellaneous/202-license-code

let me know if all is ok now
once the Pro updated, you can rebuild the update sites, or just disable the one for the light version

I'm trying to login to re-download the file that I purchased and I'm getting this

oh, I just see this message. I will check and let you know

I have activated your account for you, you can now reset your password and login

It doesn't work

Your password reset confirmation failed because the verification code was invalid. User not found.

The verification code is 8c929e7db9e102b012a7c07be7c5c61d

I'm trying to login here:
www.joomlack.fr/en/create-an-account?view=login

please contact me here
www.joomlack.fr/en/contact
I will give you a temporary password