Welcome, Guest
Username: Password: Remember me

TOPIC: Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 05 Nov 2019 16:39 #54248

  • ced1870
  • ced1870's Avatar
  • Offline
  • Administrateur
  • Administrateur
  • Posts: 23051
  • Karma: 427
  • Thank you received: 2908
ok I understand.
Where did you download the file that you are trying to install ? What is the filename ?
Joomlack Webmaster and Developer

Please Log in or Create an account to join the conversation.

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 05 Nov 2019 16:41 #54249

  • MyWorld
  • MyWorld's Avatar Topic Author
  • Offline
  • Senior Boarder
  • Senior Boarder
  • Posts: 55
  • Thank you received: 1
forum.joomlack.fr/index.php/mobile-menu-...ck-pro?start=0#53719

Maybe I should just uninstall both and reinstall again?

Please Log in or Create an account to join the conversation.

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 05 Nov 2019 16:45 #54250

  • MyWorld
  • MyWorld's Avatar Topic Author
  • Offline
  • Senior Boarder
  • Senior Boarder
  • Posts: 55
  • Thank you received: 1
I'm trying to login to re-download the file that I purchased and I'm getting this. :(

Notice
Reset password failed: This user is blocked. If this is an error, please contact an administrator.


I will send you an email to sort this out. Thanks!!

Please Log in or Create an account to join the conversation.

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 05 Nov 2019 16:45 #54251

  • ced1870
  • ced1870's Avatar
  • Offline
  • Administrateur
  • Administrateur
  • Posts: 23051
  • Karma: 427
  • Thank you received: 2908
the problem is that you are
- trying to install the light version but you are currently using the Pro versio (of course the system does not allow that to not loose the features)
or
- trying to automatically update the Pro version, without setting the licence

please login on joomlack.fr and download the Pro version from your account or directly from this page
www.joomlack.fr/en/download-joomla-exten...2-mobile-menu-ck-pro

if you want you can also use Extensions Manager Ck to manage your licence key and allow the automatic update
www.joomlack.fr/en/documentation/miscellaneous/202-license-code

let me know if all is ok now
once the Pro updated, you can rebuild the update sites, or just disable the one for the light version
Joomlack Webmaster and Developer

Please Log in or Create an account to join the conversation.

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 05 Nov 2019 16:46 #54252

  • ced1870
  • ced1870's Avatar
  • Offline
  • Administrateur
  • Administrateur
  • Posts: 23051
  • Karma: 427
  • Thank you received: 2908

I'm trying to login to re-download the file that I purchased and I'm getting this

oh, I just see this message. I will check and let you know
Joomlack Webmaster and Developer

Please Log in or Create an account to join the conversation.

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 05 Nov 2019 16:47 #54254

  • ced1870
  • ced1870's Avatar
  • Offline
  • Administrateur
  • Administrateur
  • Posts: 23051
  • Karma: 427
  • Thank you received: 2908
I have activated your account for you, you can now reset your password and login
Joomlack Webmaster and Developer

Please Log in or Create an account to join the conversation.

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 05 Nov 2019 16:52 #54255

  • MyWorld
  • MyWorld's Avatar Topic Author
  • Offline
  • Senior Boarder
  • Senior Boarder
  • Posts: 55
  • Thank you received: 1
It doesn't work :(

Your password reset confirmation failed because the verification code was invalid. User not found.

The verification code is 8c929e7db9e102b012a7c07be7c5c61d

I'm trying to login here:
www.joomlack.fr/en/create-an-account?view=login

Please Log in or Create an account to join the conversation.

Last edit: by MyWorld.

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 05 Nov 2019 16:58 #54257

  • ced1870
  • ced1870's Avatar
  • Offline
  • Administrateur
  • Administrateur
  • Posts: 23051
  • Karma: 427
  • Thank you received: 2908
please contact me here
www.joomlack.fr/en/contact
I will give you a temporary password
Joomlack Webmaster and Developer

Please Log in or Create an account to join the conversation.

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 05 Nov 2019 17:48 #54259

  • MyWorld
  • MyWorld's Avatar Topic Author
  • Offline
  • Senior Boarder
  • Senior Boarder
  • Posts: 55
  • Thank you received: 1
I'm trying to delete "Mobile Menu CK Light" and I don't see it under modules or plugins. Why is it showing as an update but I cannot find it?

See attached. Thanks!
Attachments:

Please Log in or Create an account to join the conversation.

Mobile Menu CK Light cannot be installed over Mobile Menu CK Pro 06 Nov 2019 18:34 #54278

  • ced1870
  • ced1870's Avatar
  • Offline
  • Administrateur
  • Administrateur
  • Posts: 23051
  • Karma: 427
  • Thank you received: 2908
have you received my email where I ask you an admin access to check this ?
Joomlack Webmaster and Developer

Please Log in or Create an account to join the conversation.

Time to create page: 0.276 seconds

Fast and powerful creation, customizable and responsive.

Read More

Qui est en ligne

We have 718 guests and no members online