Subscription renewal issues

Hi,

last Friday I've renewed my subscriptions for J3 Mobile Menu and J3 Params Plugin, after getting a renewal reminder. The MobileMenu Plugin has had 8 days left, the Params Plugin has had 54 day left for download access. So I decided to renew both subscriptions at once.

After renewing the subscription the left 8 / 54 days weren't added to the new 183 download days. Both were set to 183 days.

Any chance to add the days of the old subscription to the new?

best regards
Björn

Hi
I'm actually working on this
Please contact me per email so that I can check your account directly
CEd