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Problèm avec form contact de PagebuilderCK

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3 months 2 weeks ago #72347 by Barattiero
Salut CEd, 
merci en avance pour ton aide.
J'ai un petit souci avec le form de contact de PagebuilderCK
quand je vais envoyer l'email il sort un message d'erreur: 2 - Could not instantiate mail function.
Ici un petit vidéo que te montre l'erreur :  hotel.around-naples.com/err/1.mp4

adrress du site:  www.hotel.around-naples.com/
J'ai utilisé Captcha CK 
Joomla version: Joomla! 5.1.2 Stable [ Kudumisha ] 9-July-2024 16:00 GMT
PHP version: 8.2.18

Merci
Tony
P.S. le form de contact c'est en bas de la page.

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3 months 2 weeks ago #72348 by Heino
Hello Tony,
this error message happens to many users and initially has nothing to do with CK.
If the problem cannot be solved via Joomla, THEN the CK form should be included in the investigation.

- make sure that your server/mail server knows the sending address of your form!

Or if you go to the Joomla configuration --> tab "Server" --> E-Mailing...
Can you send a test mail from there?
If so, use the same sender address in your CK form as in the Joomla configuration!

- So either tell/enter the new e-mail address to the mail server,

- or set up a separate e-mail account with the new address for the website mails, using SMTP in the Joomla server configuration

Does the Joomla internal contact form work?

Regards,
Heino

Page Builder CK Pro v3 +++ Template Creator Pro v5 +++ Tiny MCE +++ JCE
Browser: Brave (Chrome) +++ Waterfox (Mozilla)
Joomla! v5 +++ php v8.2.12 +++ mysql v8.0.35

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3 months 1 week ago #72365 by Barattiero
Hi Heino, thank you for your reply.
I sent test email trough global configuration and it's works.

So I changed in global configuration setting it from PHP mail to smtp mail and now it's work.
But after sent the message I can't see the confirmation message above the form, but Joomla load again the same URL and to see the confirmation I need to scroll down where the form is and I can see it.

Is there a way to remain on the module position or I need to create a new page (artcle) to show the confirmation ?
Thank you
Tony
 

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3 months 1 week ago - 3 months 1 week ago #72366 by Heino
Hi Tony,
I use this in my custom.css
(Joommla-Folder --> Templates --> your template --> css --> custom.css)

Code:
#system-message-container {     position: fixed;     top: 50%;     right: 50%;     max-width: 350px; }

Screenshot attached!

Regards,
Heino

Page Builder CK Pro v3 +++ Template Creator Pro v5 +++ Tiny MCE +++ JCE
Browser: Brave (Chrome) +++ Waterfox (Mozilla)
Joomla! v5 +++ php v8.2.12 +++ mysql v8.0.35
Attachments:
Last edit: 3 months 1 week ago by Heino. Reason: Screenshot attached!

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3 months 1 week ago #72367 by Barattiero
Hi Heino, and thank you for your reply.

The problem is that after click on the send button, instead off see the message "email sent sucsesfully" the system open another page
please click here to see the video:  hotel.around-naples.com/contact.mp4

Thank you

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3 months 1 week ago #72368 by ced1870
Hi
I'm currently in holidays, thanks Heino for helping
for the css you can try to replace it with
Code:
[data-type="contact2"] .alert {     position: fixed;     top: 50%;     right: 50%;     max-width: 350px; }

CEd

Joomlack Webmaster and Developer

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