Error page is not created - Template Creator CK

Dear Support,
I just tried to set the error page in Template Creator CK version 3.6.9 and even if both possibilities (Use a custom 404 pageIf, Show the code in the maincontent) are set to yes, it did not create any error.php. Can you explain me why and what can I do to make it work?
Thank you a lot.
Kind regards.
Olga

Hi
please clear your browser cache and try agin. Tell me if it works
If not, please give me an admin access by email to check this
CEd

Dear Ced,
thank you for your reply. I found the file error.php in the directory www/templates/templatecreatorck and not in the directory of mytemplate, I tried to copy the file to the directory of www/templates/mytemplate, but nothing happened then. What should I do
And what is your email, please?
Thank you.
Olga

this is not the same error.php file
in the interface have you clicked on "copy/apply the changes" to update the template ?

Yes, I did. But no error.php was created in the directory of my template. I went to Layouts-> Error page -> both possibilities are set to "yes", I have left the written code:
<header class="page-header">
<h1 class="page-title">
{ERROR_REQUEST}
</h1>
</header>
<div class="page-content">
<p>
{SEARCH_FIELD}
</p>
<p>
{GO_HOME}
</p>
</div>
<hr />
<p>{CONTACT_ADMINISTRATOR}</p>
<blockquote>
<span class="label label-inverse">{ERROR_CODE}</span> {ERROR_MESSAGE}
</blockquote>

Without changes.In the template directory there are these files: component.php, customheader.php, index.html, index.php, pie.htc, mytemplate.tck3, template_preview.png, template_thumbnail.png, templateDetails.xml; and directories: css, html,images,img,language.
This is all I can see from filezilla ftp under www/templates/mytemplate, that I am using.

Thank you.
Kind regards.
Olga

this is strange.
I see that you are using the 3.6.9, so first it would be up to date

send me an email with an admin access to check this