Doesn't work with cyrillic fonts

What email address should I access?
Made a test copy of the site.
Site and hosting settings are identical.
I will give FTP access to the root folder of the site and to the admin panel as Super Users.

you can send me the infos here
www.joomlack.fr/en/contact

ced1870 wrote: you can send me the infos here
www.joomlack.fr/en/contact

Submitted accesses.

received I will let you know

I'm checking the page demo with "Slider CK with your file:" >> it works
the characters are ok ... so this is what I say since the beginning, the problem is the encoding of the file.
I can not manage this into slider ck and you must edit the file manually with FTP, like with the demo file that I have sent to you and that works

ced1870 wrote: I'm checking the page demo with "Slider CK with your file:" >>...and you must edit the file manually with FTP

This is not acceptable for my customer. :blink:

Can you tell me the script that forms the labels.txt file?
And a script that takes data from labels.txt?