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TOPIC: Deleting all the content while saving if 'some

Deleting all the content while saving if 'some 22 Apr 2018 05:08 #47864

  • agnoletti
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Using PageBuilder CK to create a new page in Joomla (written in Italian language) I have noticed that if I write any of the following words (and its related comma), when I save the page the whole content is deleted (and the page is saved EMPTY):
'unione
'origine
'ordine
'oro
'ora
(and maybe more not yet discovered)

NOTE: the comma (') must be present in order to create the problem.
How to solve this problem? Thank you!

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Last Edit: by agnoletti.

Deleting all the content while saving if 'some 23 Apr 2018 06:44 #47871

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Hi
please give me more details
- does it happen in admin or front ? or both
- in a page, article, module ?
- where do you write this ? in a text editor block, tabs, somewhere else ?
CEd

(just tested by my side in a text editor in admin, no problem)

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Last Edit: by ced1870.

Deleting all the content while saving if 'some 24 Apr 2018 18:10 #47966

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I have attached a series of screenshots of the operations that cause the deletion of the content of the page:

1. I open an existing page made by Page Builder CK
2. I edit an article
3. I add the initial phrase "L'ordine"
4. I apply and save and close
5. I press SAVE
6. The entire content is deleted, both in the back-end and in the front-end
7. The entire page is deleted also in the front-end

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Deleting all the content while saving if 'some 25 Apr 2018 06:46 #47982

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thank you for the steps, this is clear :)

I have tested exactly the same and I don't have this problem by my side
can you test on another server to see if you get the same ? I don't know if this is a server issue, or may be a conflict with another extension

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Deleting all the content while saving if 'some 25 Apr 2018 08:00 #47985

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The website is hosted by SiteGround (so that I can work on it directly from any computer, without uploading anything).

So I have no possibility to test on another server (I do not even have enough knowledge to upload the files to the server after having created them, so I can only work directly on them, as SiteGround gives that chance).

I will try to deactivate other extensions to see if that problem continues and I let you know.

Thank you!

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Deleting all the content while saving if 'some 25 Apr 2018 08:23 #47989

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ok let me know :)

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Deleting all the content while saving if 'some 02 May 2018 09:37 #48125

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After having tried to de-ectivate a lot of extensions, I still ended having the same problem.

I can only suggest to other people who may enconter the same problem to always keep a backup version that cannot be overwritten (there's an option about that), because half of times when the content is deleted while saving, also the saved version is saved empty!

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Deleting all the content while saving if 'some 02 May 2018 09:39 #48126

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this is strange
can you confirm if this problem also occurs if you do the same into a native article (without page builder) ?

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Deleting all the content while saving if 'some 12 May 2018 06:34 #48210

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The problem occurs only using Pagebuilder CK, also in another website I own.

If I write the same things in a normal Joomla article, no problem.

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Last Edit: by agnoletti.

Deleting all the content while saving if 'some 12 May 2018 07:58 #48211

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can you give me an admin access by email, so that I can check myself and see what happens

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