Updates not working

Hi Ced,
I have problems to update your extensions!
The attached picture shows “File could not be opened” (on all files)

I don't know yet what it is or what is happening. I'll have to see if it's on my side tomorrow.

J5.3.0, but the problem was on 5.2 also.

Picture attached!

Regards,
Heino 

This is about updating and whether I activate or deactivate package sources.

Your extensions work without a problem!

The problem is updating with my installations.
2 of my 3 Jommlas have the problem.

If I disable the CK extensions in the package sources,
the update of the extensions goes through without notice.

On a related note, it's another observation:

Backend --> Components --> Pagebuilder CK --> I click on "About" and there is no response from the server. (No About page is called up)

The gag is, e.g.
Accordeon Menu --> click About -> is loaded,
Maximenu --> click About -> is loaded,

Mobile Menu --> click About -> will NOT be loaded,
PBCK --> click About -> will NOT be loaded,

Slider CK --> click About -> will be loaded.

What could be the reason that the "About" page of one extension is loaded,
and not the other?

No stress at all is necessary here,
but it is interesting
Have a nice weekend!

Regards,
Heino

Hi
please detail me the problem about the update, because I don't understand.
The CK extensions can be updated or not ?

If I disable the CK extensions in the package sources,
the update of the extensions goes through without notice

what do you mean with package sources ? if you disable the extensions you can update them?

Strange issue !
CEd

Hi Ced,
on 1 Installation J5.3.0 the updates working. (So it is certain that the problem is on my side).
on 2 Installations J5.3.0 updates NOT working.

Not working means that I get notices that your extensions cannot open the xml files. (like on the picture)
My J5 cannot reach your xml files.
But I can call up your xml files in the browser.

That's a problem just for me , it's my hunt!
I did, but I'm not ready with investigation!

Regards,
Heino

ok, I understand.
Are your 3 websites on the same server ?
this is typically a problem of communication between our servers.

Hi Ced,
it's the same provider for all 3 websites. Netcup.de
On these servers are many domains...
My sites have a separat ip each.

Among the 3 websites there is a very small one with 65MB space requirement and a small database.
I will test a copy of it on another server.

+++

As I said above: The “About” link is also interesting:
/administrator/index.php?option=com_accordeonmenuck&view=about

is answered by the server. "About" is shown.

And the “About” link:
/administrator/index.php?option=com_pagebuilderck&view=about

NO response from the server! "About" is NOT shown.

Have a nice sunday!

Regards,
Heino