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TOPIC: Accepting all cookies doesn't refresh page

Accepting all cookies doesn't refresh page 29 May 2022 13:35 #64563

I have a client who insists on having a background YouTube image automatically playing on there home page. I'd like to block the video until the user accepts all cookies, but currently, when the accept all cookies button is clicked, the page doesn't automatically refresh and the YouTube message that the content couldn't be loaded remains. I do have the refresh option enabled.

If you manually refresh the page, or go into customise and accept all cookies and save, that does refresh the page and the video plays, but visitors aren't going to work that out.

Am I doing something wrong? I'm currently using the free version. Does the pro version work differently?

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Accepting all cookies doesn't refresh page 30 May 2022 06:17 #64567

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Hi
thanks for the details, I will check that by my side and let you know asap
CEd
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Accepting all cookies doesn't refresh page 30 May 2022 06:33 #64568

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can you please confirm that you are using the version 3.3.0
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Accepting all cookies doesn't refresh page 30 May 2022 16:04 #64579

Hi,

Yes, version 3.3.0

Best regards

Sarah

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Accepting all cookies doesn't refresh page 30 May 2022 17:54 #64580

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please update to the 3.3.1 version, it shall work now
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Accepting all cookies doesn't refresh page 31 May 2022 13:51 #64603

Hi,

I installed 3.3.1, but it couldn't find any cookies when scanning. Uninstalled and installed 3.3.0 and cookies were found.
I only have session cookie and Google reCaptcha.

Another issue that I am having is CookieCK is effecting web.dev measure results

Without CookiesCK home page scores 90 / 100 / 100 / 100
With CookiesCK enabled home page scores 89 / 100 / 100 / 85

I appreciate any cookie plugin will effect performance and I can live with that, but the SEO score is reduced by 15.
The SEO score is reduced because the Accept, Decline and Customise links aren't crawlable and the Privacy/Cookie Policy doesn't have any descriptive text.
Is it possible to do anything about this?

Sorry to be a pain!
Thank you

Sarah
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Accepting all cookies doesn't refresh page 31 May 2022 13:52 #64604

Sorry, I'm probably confusing the issue, because the scan and SEO issue is on a different site to the one with the YouTube videos. If you want me to open a new post let me know.

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Accepting all cookies doesn't refresh page 02 Jun 2022 15:37 #64645

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thank you for the details
I have noted your request but I won't be able to work on cookies ck before 2-3 weeks. Don't hesitate to remind me then, I will have a look at the problem
CEd
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Accepting all cookies doesn't refresh page 09 Jun 2022 11:04 #64694

Hi,
I have the same problem with the free version. The page does not refresh. I have version 3.3.1. Thanks so much

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Accepting all cookies doesn't refresh page 09 Jun 2022 16:23 #64704

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Hi
thank you for reporting the problem, I have fixed it, please install the 3.3.1 again and clear the browser cache
CEd
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