extensions paid but not available for download

Friday night I purchased 2 extensions from your site but they are not showing up. Please fix asap

Paypal Transaction ID: 56C12525V73040133
Paypal Transaction ID: 0T372037G1415950G

I have sent 3 emails with no reply

Hi
Please contact me by email with the infos so that I can check that
CEd

I sent an email to [removed] minutes before posting this.
The transaction numbers are in the post above. What other info do you need?

resend your email to my gmail address, or use the contact form on joomlack.fr
I have no email from you for now

I have your payments, please tell me which products you need

Maximenu CK Params

I have changed my mind about the other one so if you could issue a refund that would be fine.

I don't know your gmail address, and I can't find the form on your site.
You have the info and you have my payment why do you need me to email you? Can you please enable the download for Maximenu CK Params and refund the second purchase now?
Thank you.